NAB launches Meet Now virtual appointment service for home loan customers

A new service from National Australia Bank (NAB), is set to connect Australians with home loan bankers within 15 minutes, providing increased convenience in the age of digital banking.

The new service, Meet Now, will pool 600 lending specialists across Australia to serve customers anywhere in the country. Customers can simply call NAB or visit a NAB branch to be connected with a home loan banker online within 15 minutes, whether to discuss buying a property, refinancing an existing loan, switching a mortgage over to NAB, or any other home loan enquiry.

NAB retail executive, Krissie Jones, said that the launch of Meet Now was a response to increased demand for more convenient banking services, with virtual appointments for GPs, accountants, real estate agents and wedding planners exploding in popularity following the pandemic.  

“We’re seeing customers in Toowoomba being served by bankers in Perth later into the evening so they can get their banking done after their working day. We’ve found the time differences across Australia are really working to our customer’s favour. It doesn’t matter if you’re in Darwin, Wagga, Melbourne or Chinchilla, you can now be chatting with a lending specialist from the comfort of your home, coffee shop or workplace.”

According to NAB, 93% of its transactions are happening online, clearly demonstrating the increased popularity of digital banking. But as well as using the Meet Now service, customers can also book in-person appointments with mortgage specialists at NAB branches across Australia.

But NAB isn’t the only one of Australia's Big Four Banks that has recently launched digital home loans. In November 2023, ANZ introduced an end to end digital home loan through its ANZ Plus mobile app. Meanwhile, Commonwealth Bank has launched Unloan as both a digital home loan product and separate brand. Each of these offers seek to take advantage of the opportunities offered by technology for faster approval processes and access to useful tools. 

Whether you’re applying for a home loan traditionally or looking at one of the app-based digital home loan offers, before contacting any bank or mortgage lender, you may want to first compare your options. Consider the interest rates, fees, features and benefits of different mortgage deals from a variety of other lenders, to make sure you’re choosing a home loan that will suit your personal financial situation and future goals.

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